Care at Home and Housing Support Andrew Will is the Registered Manager and Service Lead for our Care at Home and Housing Support service. Aims of the service The service supports people to live independently, progressing towards their specified goals and to support individual tenancies with local Housing associations, where applicable. Service delivery ranges between short social visits to reduce isolation, health and 24-hour Housing Support services. We also support people to attend further education, learning new personal life experiences and social aspects of life. Support people to meet agreed outcomes. Healthy lifestyles and supporting wellbeing Social support through peer networking Leisure and community engagement The service works in partnership with people we support, families/carers and allocated care managers to ensure that people are fully involved with the development of person-centred care and support. We work hard to meet Scottish Government Health and Social Care Standards by ensuring the following: I experience high quality care and support that is right for me As a service we continually review and assess the support we provide to people through formal and informal review meeting. This is to ensure that we support the assessment and review of people’s needs, wishes and aspirations which is then reflected within Personal Plans and other support documentation. As a branch we also provide Customer Surveys and My Quality Questionnaire to people we support, family members/carers to further gather responses which support continual service improvement. I am fully involved in all decisions about my care and support People we support are encouraged to be active within their local community and with peers, which supports existing relationships and provides opportunities for people we support to meet new peers. Colleagues encourage people we support to maintain and build on their existing skills, promoting independence, in all aspects of their support. Our dedicated support teams have mandatory e-learning and classroom-based courses that are completed as standard and refreshed regularly. Furthermore, service-specific training has also been assigned to each team to ensure the needs of each individual is being met. I have confidence in the people who support and care for me All colleagues have fully completed all recruitment/employment checks which includes: PVG – enhanced children and adults SSSC registration relevant to their role Skilled and experienced leadership Core training and service specific training opportunities In- house and external training Personal growth and ongoing development Support and Development SVQ qualifications (working towards) I have confidence in the organisation providing my care and support As a service we encourage people we support to participate in internal quality and improvement reviews. This enables us to ensure all decisions and actions are supported by the people utilising our services. Examples of this include… User lead groups Service newsletters and social media Recruitment of new support practitioners to teams Social events Active citizenship and community pathways I experience a high quality environment if the organisation provides the premises Within Scottish Borders, we do not provide group living or Care Home support. However, we do encourage, and support people using the service to maintain their housing tenancy and will encourage the following… Having a welcoming home A safe place to call home General household tasks and maintenance where applicable Manage Cookie Preferences